This process must be completed through the website and cannot be completed using the mobile app. Please note that while the pictures of the front and back of your ID can be uploaded from files, the photo of your face will need to be taken live by webcam.
Follow the rest of the instructions to complete an Account Recovery.
If you do not get this 2-step prompt after logging in, try clearing your browser cache and/or following the above steps in your browser's "private" or "Incognito" mode.ģ. When prompted for your 2-step authentication code, click I need help > I can’t access my authenticator app anymore From a computer, sign in to Coinbase using your email address and password.Ģ. If you're using an authenticator app and no longer have access to your old mobile device, but remember the phone number associated with your account, you'll need to first disable your authenticator app in order to complete the account recovery process.ġ. If you sign in before the security period is complete, you’ll receive a pop-up notification informing you that sends are temporarily disabled. For your security, sends will be disabled on your account until the full security period has passed. After 48 hours, you should have full trading capabilities restored. Once you complete all the steps above, you should be able to sign in to your account after 24 hours and have the ability to complete buys and sells. A webcam photo of yourself, taken at the time of the prompt. A photo of the front and back of your photo ID. For security reasons, you'll be asked to provide: 
You will need to provide the old phone number associated with your account as well as a new phone number.Note: If you do not get this prompt after providing your username and password, try logging in on an Incognito browser or clearing your cache and trying again.
#Sim card removal update#
When prompted for a 2-step verification code, select I need help > I need to update my phone number. Sign in to your account with your username and password.
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